We're here to help

Intro

If you have a question about the ISO-1 app, your account, or your data, we're here for you. Our support team can help with technical issues, account and access, and getting the most out of your music and wellbeing insights.

What we can help with

• Using the app — Navigating ISO-1, understanding your insights, Therapeutic Music Listening (TML), and features like session and track logging.
• Account & access — Sign-in (including Apple and Google), connecting Spotify, and account or subscription questions.
• Technical issues — Crashes, missing or incorrect data, sync problems, and other app or device issues.
• Privacy & data — What we collect, how we use it, exporting or deleting your data, and data-related requests.

What we don't handle

ISO-1 is not a crisis or clinical service. If you're in crisis or need professional mental health support, please use the resources in Getting Support and Additional support in Help & Guidance, or contact emergency services or a crisis helpline. For everything else about the app and your account, we're your first port of call.

How to get in touch

• In-app — Open Help & Guidance and use the contact or feedback option to send us a message.
• Email — Send your question or issue to support@isofi.app and we'll get back to you.
• FAQs — Check FAQs in Help & Guidance first; many questions are answered there.

What to expect

We aim to respond to all support requests within 24–48 hours. For account or data requests, we may need to verify your identity. We'll keep your details confidential and only use them to help resolve your request.